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Edgar at the White Settlement store is wonderful. I bought my last phone from him and he is now the person I always come back to for anything I need help with.
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Chris Muñoz is hands down the best AT&T manager I’ve ever dealt with! From the moment I walked in, he treated me like a VIP—professional, knowledgeable, and genuinely invested in making sure I got exactly what I needed. He handled everything like he owned the company, going above and beyond to ensure I had the best experience possible.
Most people just do their job, but Chris takes it to another level. He made sure every detail was taken care of, explained everything clearly, and didn’t try to upsell unnecessary stuff—just honest, top-notch service. If every AT&T location had a Chris Muñoz, this company would be unstoppable!
If you need anything AT&T-related, do yourself a favor and ask for Chris. You won’t be disappointed!
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Edgar was awesome. He truly took the time to help me when I was having major issues with my phone even after I spent two hours at the genius bar at the Apple Store and couldn’t get it fixed. He was fabulous. He was so patient, he helped me my husband, my daughter, and got us all squared away and really has excellent customer service. I can’t thank him enough for all his help. I highly recommend him!!!
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We purchased our new IPhone 17 Pro max at the Apple Store and brought it here to activate it. Edgar helped us with this process and he was able to find us a great package deal with ATT. He is friendly, knowledgeable and patient!
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I had a great experience with the manager at AT&T. Their professionalism, dedication, and commitment to customer satisfaction were evident in every interaction. They took the time to address my concerns, provided clear and helpful solutions, and ensured that everything was handled efficiently. Their leadership and attention to detail made the entire process smooth and stress-free.
If you’re looking for excellent service and a manager who truly cares about customers, this AT&T location is in great hands. Highly recommended! I live in Grand Prairie but i would continue to drive to Ft worth to receive this kind of attention
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So helpfull! Michael is knowledgeable, professional and courteous. He was so patient in helping me get account situated and a new phone!
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Edgar was very helpful, professional, and patient with us as we decided which phone to get! I highly recommend requesting Edgar when you go into the White Settlement store!
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Jose was very helpful and patient when explaining the options for me to choose from, for cell phone service. He also reviewed my current home internet plan with me. After I chose the best option for me, Jose helped with the process of changing my cell phone services to AT&T as well as linking my accounts on the AT&T application on my phone.
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This store is amazing. Edgar was able to help me with an ATT direct order, when ATT direct could not help me. After several hours he got my five lines to work. I would have dumped ATT if it wasn't for Edgar. It was so frustrating dealing with ATT customer service, but he made it all right. Forever grateful. For the several hours I spent at this store, the crew ran it smoothly.....no back ups seen while I was there, and sadly I took way too much of their time.
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Sam was amazing this young man implores what customer service should be he made sure that I left your store with a phone in service he was compassionate he was empathetic and he was carrying these are all the things that customer service are made of I would strongly recommend AT&t and Sam as your guide he was amazing. There are really people out there that care he went above and beyond like I said Hi Sam you're awesome!!